Last Updated: 01/01/2025

At The Trendy Perfume, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we’re here to help.

Returns

  • You can request a return within 7 days of receiving your order.
  • To be eligible for a return, the item must be unused, unopened, and in its original packaging.
  • Items that have been used, opened, or damaged due to customer handling are not eligible for a return.
  • Returns are only applicable for defective, damaged, or incorrect items received.

Refunds

  • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
  • If approved, your refund will be processed within 5-7 days and credited to your original payment method.
  • Shipping charges are non-refundable.
  • If you receive a refund, the cost of return shipping may be deducted from your refund.

Exchanges

  • We only replace items if they are defective or damaged.
  • If you need an exchange, send us an email at [your email] with your order details and pictures of the product.

Return Process

  1. Contact us at customer@thetrendyperfume.com with your order number and reason for return.
  2. Wait for our response with the return shipping address and instructions.
  3. Pack the item securely and send it back using a trackable shipping method.
  4. Once received, we will process your refund or exchange accordingly.

Exceptions

  • Sale items: Only regular-priced items may be refunded; sale items are final sale.
  • Gift cards: Non-returnable and non-refundable.
  • Customized items: Personalized products cannot be returned unless defective.

Need Help?

If you have any questions about refunds or returns, contact us at customer@thetrendyperfume.com or (207) 956-6686.